It's Not Your Fault - How does it work?
If you want to learn a little more about how It's Not Your Fault works, here is a step-by-step guide to our service, and how to use it.
If you have a car accident and it's not your fault...
...you can use our dedicated service instead of the one supplied by your car insurer. A car accident can give you a shock, but you will want to get your vehicle fixed as soon as possible. Once you have exchanged details with the other party, or parties, then you can contact us instead.
Complete the short form on our homepage...
...which takes just a minute to fill out, and then we take over from there. We do all the work! Once we have the form we can get the ball rolling on our swift service that will provide you with both high quality repair and a like for like car replacement, and don't forget that you won't have to pay your excess either!
Our fast, efficient customer callback service...
...means that we will contact you once we have your completed online form, so that we can get the final details regarding the accident.
We organise collection of your vehicle for repair...
...and this will be arranged for a time that is convenient for you. When you are happy for us to collect your car, we will come and get it so we can start the repairs and get it back to you as soon as possible.
We arrange a like for like car replacement...
...so that you don't end up with a car that's unsuitable. This can happen with your insurer, but we will get you the right vehicle, and get it done fast. Your replacement car is usually ready on the same day that we collect your car.
We carry out the repairs in our BSI KitemarkTM approved workshop...
...which means you can be 100% sure of the quality of our work. We have to reach particular standards in order to get the PAS125 seal of approval from the BSI. Ask yourself how much you know about the garage that your insurer uses! Our car repair work is of the highest quality, so you know your car is in safe hands.
Get your vehicle back...
...once the repairs are finished - and we know you'll be pleased with our work and the impressive turnaround time! We will keep In contact with you, and let you know as soon as it's ready.
Drive away as a totally satisfied customer!
I've had an accident that wasn't my fault!
Fill in the form below and we'll call you back!
Had a car accident a year ago and my insurer gave me a Corsa, but I drive a Zafira because I have 4 kids. Few weeks ago someone went into the back of me, so I went online for help. It’s Not Your Fault were great and gave me a people carrier! Recommended service.
Sarah, Alton
